Whether you may be looking at
your first epos system, or looking
to upgrade your existing EPOS, it can be very tough to choose between the many
systems available in the market. To help you avoid the pitfalls of choosing a system
that has more style than substance, here is our summary of useful points to
consider.
Functionality: To get the best out of an EPOS system,
you have to first know exactly what you need it to do. Before you engage with
any providers, it's a smart thought to write a list of 'must have'
functionalities present and future and organize them. Some of the examples include:
tracking popular dishes, inventory management, real time reports and customer
payment times. If in case a vendor doesn't seem to offer all you want on paper,
some providers can tailor their systems to meet your particular needs, since
they build their own epos software.
Extra
Features: Once
you've sorted your needs, consider making a list of 'nice to-have' features.
These are the sort of add-ons items that will make your restaurant function
that a lot smarter and make it an ever better spot to eat and work. The ability
to deal with your recipes by means of your EPOS system and transfer
photographs, just as ordering ingredients through the system, are examples of
extra features that can significantly support the performance of your
restaurant.
Price: Every business needs to make sure
they are getting value for money, but choosing which EPOS system to buy should
be about cost alone. So, there is no reason to pay for features you don't require,
or to pay high (or indeed only) installation costs. The ongoing costs of your
EPOS should be simple from the start, with various pricing packages available
to suit your specific needs. At Epos Direct, we offer a fixed-term support inclusive
lease contract.
Ease
of use: A sign of
an incredible EPOS system is that it's so easy to understand that even in-experienced
staff can be trained to use it in the blink of an eye. An interface that is intuitive
is therefore an unquestionable requirement, and the ability to use touch screen
technology also makes a difference. As well as guaranteeing that staff is comfortable
with the everyday usage of the EPOS system. Ideally team members need to have
the option to quickly install updates without the intervention of the EPOS system
provider.
Mobility: Having a tablet EPOS system and mobile chip and pin terminals will enable
serving staff in the restaurant to take orders and payments on the go. A mobile
epos system will also enable them to have menu data, including ingredients and
allergens, available readily available. Thusly, this should improve the level
of customer service provided.
Flexibility: Investing into an EPOS system is
all about making your restaurant effective and a better place to dine. That includes
offering a range of payment options to diners and a good epos should have the
option to suit everything from chip and pin payments to contactless cards, as
well as emerging application technologies!
Compatibility: An agile epos system will integrate
seamlessly with your current systems architecture, including stock control and accounting
software. There should be no requirement for clumsy bridges to be built, or
separate systems to be used. Your provider should also have a process set up
for integration is maintained, particularly when technologies are updated or
new technologies emerge.
Security:
With payments fraud
on the rise, it's essential to realize that your EPOS system is equipped with
the most recent security standards. A good epos provider will probably demonstrate
how their system is secure and how it will stay secure later on.
Implementation: No restaurant can bear the cost
of heavy amounts of down time while an EPOS system is taken off. Opting on a
cloud-based solution can altogether reduce implementation time and expenses. Also,
a cloud solution is anything but difficult to scale over a chain of restaurants,
so as your business grows, your EPOS system will grow with you.
Support: An EPOS system supplier
shouldn't simply be a supplier, they also be a partner. Someone who provides
training to staff, who has support groups close by around the clock to manage
any queries, and who will keep you aware of everything about new products and technologies
that could further improve your efficiency.
Before you dive in, it is advisable
to take a full demo of the EPOS system you're interested in purchasing. This
should enable you to see precisely how it will fit into and improve the
everyday running of your restaurant.
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