Monday 24 August 2020

How To Know It’s Time To Update Your EPOS? Part - 2

We are continuing from the last blog where we are discussing about seeing of the signs that indicate that, it is the right time for you and your retail business to upgrade your epos system.

4. Accommodating Growth and Change

Retail is continually transforming: we are faced with new markets, emerging products, growing customer demands, changing trends and rising competition. It's important that in-store technology can boost this evolution of retail. Hoping to expand into new nations? If your local POS solution doesn’t support different currency, taxes or languages, you could execute and integrate another solution in new regions. However, integration brings extra costs, challenges, risk and time. Maybe expansion into new geologies is a valid reason to return all your POS solutions, including those used locally. An unsatisfied solution, provides the centralized, real time visibility needs to make informed decisions along with all the worldwide POS standards important for cross-border retailing.

Scalability is also key to developing retailers: in case you're finding that your current system is lagging with new volumes of SKUs, more customer profiles and added stores, it is likely a good opportunity to start looking for a latest POS solution designed for scalability.

5. Secured

Feeling secured with massive POS hardware? Need a complete IT team just to include one more retail POS terminal at wherever there's a sidewalk sale? More number of retailers are designing their new stores with min cash scrap areas that no longer accommodate the clunky PC-based POS hard of the past. Mobile POS has unlimited advantages with regarding upgrading the customer experience, wiping out line-ups and adding additional checkouts when and where they are required.

A significant advantage to current POS is hardware independence: the solution has been considered to be device agnostic. As new fixed and mobile hardware solutions become available, the product won't become out of date, as did some old mobile POS that were designed for specific hardware and operating systems.

6. Lack of Insights

Without data, how retailers can make a move to improve? Reporting and analytics can be a challenge with some older POS systems. Perhaps you're not ready to see web and brick and mortar data next to each other. May be you're lacking with regards to the holistic perspective on your customers. Not only will a modern POS provide omni-channel visibility, but integrated retail analytics modules will introduce data in manners that make it significant. KPIs, charts and graphs are useful tools to help customers with focusing in on the insights they have to implement important change in their organizations.


Whatever your reasons might be for thinking about an update to your POS, unmistakably modern solutions have various points of interest when compared with what was available just a couple of years back. At Epos Direct, we're passionate about retail technology and love working with retailers to find solutions that help them with growing their organizations. We'd love to get hear from you and show you our latest innovations in the POS solutions and other retail solutions.

Conclusion: When you have the any of the above mentioned signs then you should need to take immediate steps to upgrade your current epos system. As a retail owner you should be updated with the latest trends so as to stay ahead of the competition.

Monday 10 August 2020

How To Know It’s Time To Update Your EPOS? Part - 1

EPOS technology has evolved at a quick pace over the previous decades. POS is no longer just cash and carry transactions: it has become a key point of engagement and an important source of data that retailers are using to take care of other systems and enhance the customer experience over all channels. There are many new touchpoints, new operating systems, new hardware solutions and new technologies affecting retail software and retail business that were inconceivable a couple of years ago.


Is it time to update your POS? Maybe you've had it with service calls, complaints about your current solution’s performance, or may be you're looking to try new customer engagement strategies that aren't supported by the legacy solution. Whether it's limitations or frustrations (or sometimes both) that impact your decision to explore multiple options, then the time comes when investing resources into a new system gets significant for the business' health and continued progress.

1. Customer Experience Suffering

Does your POS give all the tools required to create the astonishing customer experience you've imagined? Perhaps you're looking to give new kinds of promotions, or manage loyalty programs in creative, innovative ways. Perhaps you need to accept new kinds of payments or offer customers the chance to get paperless e-receipts.

Efficient transaction processing is not enough, today’s retailers need customer centric features such as, configurable customer profiles, surveys, omni-channel integration, online order at the store and many more. In case you're not ready to able to provide the customer experience you require to stay aware of competition and grow your business, it's certainly time to think about updating your POS.

2. Unsupported Solutions

Most software providers will just help their solutions for a limited period of time. In the long run, customers will be compelled to pay more for support, or to upgrade solutions. Furthermore, EPOS software designed to work with the operating systems and hardware that was available at that time. Many retailers are still using epos solutions developed for the now-defunct Windows, leaving them potentially vulnerable against cyber attacks and needing them to pay more for support compared with latest operating system. Faced with the need to update servers, POS hardware or peripherals that can never again be fixed, holistic replaced or supported, many retailers understand that it's also a good time opportunity to modernize their epos software.


3. Omni-Channel Challenges

Shopper expectations with regards to omni-channel retailing have evolved colossally in the past few years. Buyers demand a reliable brand experience, whether they're shopping online in stores. They couldn't care where a product is available, they essentially want their hands on it, and fast. It's no longer accepted for partners in stores to not know real time stock over the chain. Customers won't wait for associates to call other stores hoping to discover the product they want.

Retailers need to enable in-store pickup of online orders and store satisfaction of products ordered from anywhere. A few retailers try to get by with workarounds in more seasoned solutions that cause efficiency loss and introduce lots of risk of error. Latest epos system designed for the real factors of omni-channel retail will enable automated process for order fulfillment, provide a holistic view on the customer over all channels and allow all customers to access real time stock information from all stores and warehouses.