Retailers buy epos software for retail based on the
sales rep they are dealing with. Too often, the POS software itself isn't the major
factor in the choice. This ignorance of the software often leads to bad
decisions and these terrible choices often come back and hurt the software
company.
Here are a few tips for selling epos software to retailers:
Have the right sales team. Great
IT companies try and counter retailer ignorance by using technically talented
sales people who focus on genuine business results for the retailer.
Technically skilled sales
representatives can indicate how the epossoftware to retailers really helps the retail business in the long term.
They will also guide against a business purchasing the software if it is not
the ideal choice for the business.
A salesman who knows how to sell
yet does not truly understand the technology chases the sale without results.
While this may deliver great income to the software business for the time
being, sales will fall in the long haul.
Make best epos software for retail:
Retail businesses have very
specific needs. IT companies need to understand and serve these requirements,
needs which go past traditional cash register facilities.
Smart IT companies thoroughly
learn the needs of epos software for retail in their specialty they grasp opportunities to develop specialist
features in their software. They search for ways to help their retail customers
with enhancements long after the software has been sold to the customer.
An IT organization which does not
care about the long term relationship with their customers will usually sell
old and outdated software, not offer regular updates and not seek to draw in
with the majority of their customers, looking for enhancement requests.
Educate:
Great IT companies offer training
about how to use their software, long after the software has been sold. This education
could be as group training opportunities, online training, training videos and
the more traditional printed documentation.
Normally upgrading the training
opportunities can extend the connection between retailer and POS software vendor.
This can lead to great word of mouth, driving further sales. It can also lead
to upgrade business.
There is a feeling of job well
done with software companies when they hear from retailers using the software
and achieving a result which, without the software, might not have been achieved.
Poor software companies will in
general offer less training. When they have the sale they don't see much value in
spending money on their customers except to make significantly more cash-flow.
The relation between POS software
seller and retailer should be long term and not just about the detail done
today to buy the software. It must be a mutual valuable relationship, one which
respects the requirements of the two businesses.
Smart programming will do impressively
more than any software customer ever dreamed. The key to open this is the professionalism
and commitment of the software vendor. The approach of a retailer is as a key
to driving this result similar to the commitment of the vendor.
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