Improving Your Restaurant Customer Service

Customer Service is one thing that can make or break your restaurant reputation. Regardless of how good the food, the location, or your atmosphere, if a customer has an unpleasant experience with your staff it can damage their entire impression on you. There's no ensured approach to improve your customer service, yet here are a couple of tips we think can help!

1. Encourage Your Staff

Trust it or not, great Customer Service in your Restaurant begins with an energized and engaged staff! Whenever your servers know and feel they are upheld by the service, the manner in which they go about work can be improved colossally, and this will be reflected in the manner in which they treat your customers.

2. Provide Consistency

From consistent temperature of fries to being treated with a similar path by each staff part, the customer will feel comfortable when they recognize what they're getting. This is particularly what can keep them returning to your restaurant – realizing they will get extraordinary food and friendly service without fail regardless of the cook or the server.

3. Focus on Communication

This is a broad subject, yet it's never a terrible time to re-break down the manner in which your team imparts in your restaurant. Take a look at how each piece of your staff imparts inside – kitchen to hold up staff, hosts to servers, and so on. Building a team that conveys well improves your productivity – wait times goes down, your business looks progressively proficient, and your customers will be substantially more fulfilled.

The other route you could go is to take a look at how your team speaks with the customers. Is it accurate to say that they are welcomed at the door? How do you talk with them about the present wait times – is it with a negative or a positive spin? Most of the times the correct message communicated to a customer through the wrong tone can ruin a customer's involvement in your restaurant.

4. Add a Personal Touch

There are many ways to customize with a epos systems uk, yet a standout amongst the most important ones to your customers is the way your staff thinks about the customer. One approach to make a customer feel care is for the server to add a little close to home touch to their dining experience. Ask what bought them today around evening time, compliment the shirt they are wearing, and so forth.  Whatever you can do to make their dining experience an interesting one to them, if the customer feels sincerely cared for, the little things may complain about essentially blur away.

Optimize Your Workflow

It's so natural to forget about an order, to miss a food allergy, or even simply slow down turnaround time. This is the reason it's critical to examine your restaurant's stream and discover any places you can improve. From the minute a customer sets foot in your door, to putting their order in, to paying, minimizing mistakes and time between every one of these means can keep outstanding service and food in front of their customers.

One way to optimize your restaurant's process is to ensure you are using top in line tools. Epos Direct is a perfect tool to give your workers, giving an extremely quick, easy to use point of sale. If your restaurant epos systems uk need an upgrade to truly enable you to improve your restaurant's customer, call us today!